A few Frequently Asked Questions

A conventional fire alarm system divides a building into zones, allowing you to identify the general area where an alarm has been triggered. An addressable fire alarm system assigns a unique address to each device, enabling the exact detector or call point to be identified instantly. Addressable systems are typically better suited to larger or more complex premises due to their enhanced accuracy and fault-finding capabilities.

Yes. Fire and Rescue Services have the authority to carry out fire safety audits and inspections of commercial premises to ensure compliance with fire safety legislation. Inspections may be risk-based, routine, or in response to concerns. Maintaining your fire alarm systems, emergency lighting, fire extinguishers, and fire risk assessment can help demonstrate compliance during an inspection.

Yes. In addition to professional servicing, fire alarm systems should be tested weekly by activating a different manual call point each time. Any faults should be investigated and rectified promptly. Records of all tests, maintenance visits, faults, and repairs should be kept in a fire alarm logbook as evidence of compliance.

BS 5839-1 recommends that fire alarm systems are inspected and serviced by a competent engineer at least every six months. Depending on the size, complexity, and risk profile of the premises, more frequent maintenance may be recommended. Regular servicing ensures the system remains reliable and compliant.

BS 5839 is the recognised British Standard for the design, installation, commissioning, and maintenance of fire detection and alarm systems. Servicing your system in accordance with BS 5839 helps ensure reliability, supports legal compliance, reduces the risk of false alarms, and helps protect people, property, and business continuity.

Yes. Under the Regulatory Reform (Fire Safety) Order 2005, the responsible person for a non-domestic premises must ensure that fire safety equipment, including fire alarm systems, is maintained in an efficient state, in efficient working order, and in good repair. While the legislation applies throughout England, including Hampshire, following BS 5839 is widely accepted as the best way to demonstrate compliance.

The most suitable fire alarm system depends on the size, layout, occupancy, and level of fire risk within your premises. Smaller buildings may be adequately protected by a conventional system, while larger or more complex sites often benefit from an addressable system that can pinpoint the exact location of an alarm activation. We can carry out a site survey and recommend a solution that meets your requirements and complies with current British Standards.

If your fire alarm sounds, you should always treat it as a genuine emergency until proven otherwise. Follow your evacuation procedures, ensure occupants leave the building safely, and investigate only if it is safe to do so. Once the cause has been identified and any risk has been eliminated, an authorised person can silence and reset the system. If you are unsure how to do this, contact your fire alarm maintenance provider for assistance.

Scheduling a service or requesting a quote is simple. Contact our team by phone, email, or through our online enquiry form, and we will discuss your requirements. We can arrange a convenient site visit, provide a no-obligation quotation, and recommend the most suitable fire safety solutions for your premises.

Yes. We provide comprehensive maintenance, servicing, and compliance checks for fire alarm systems, fire extinguishers, emergency lighting, and other fire safety equipment. Our services help ensure your equipment remains fully operational, compliant with relevant British Standards, and ready to perform in an emergency.

Installation times vary depending on the size and complexity of the system being installed. Smaller installations can often be completed within a single day, while larger commercial projects may take several days or longer. Following a site survey, we will provide a clear installation schedule and keep disruption to your business operations to a minimum.